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Active Plumbing and Drain Cleaning

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Frequently Asked
Questions

What should I do in the event of a leak or flood?

The best course of action is to act immediately. Use an old bucket or pot to catch the leak and give us a call. We’ll do everything we can do get there as soon as possible.

Why do faucets leak?

A leaky faucet can result from a number of different issues. Some common causes include:

  • A problem in the O-ring
  • A corroded valve seat
  • A worn-out washer
  • Improper installation
  • Wear and tear

In order to determine the root cause of the issue, we encourage you to contact us to set up an assessment session.

Why do faucets leak?

Leaks occur when seals inside the faucet become dirty or worn. Though you may choose to replace worn parts, replacing your old faucet with a new one can upgrade the look of your kitchen, bathroom or tub/shower decor and avoid further repair problems.

Why do some faucets cost so much more than others?

Some faucets are simply made better than others with higher quality materials such as solid brass or chrome-plated solid brass to achieve superior levels of appearance, performance, and durability. Although you may pay more for a quality faucet, you will receive a higher value for your money as a result of a longer-lasting and more reliable product.

Can I replace my two-handle faucet with a single-handle faucet?

The answer in most cases is yes. Generally, faucet dimensions and sink openings are standard throughout the plumbing industry. There are few exceptions however, so it is a good idea to check sizes first.

How should I clean polished brass faucets?

To remove dry water spots, use warm water and a soft, damp cloth. Never use cleansers that contain abrasives, harsh chemicals, alcohol or other solvents. To maintain the lustre of your decorator faucet, occasionally apply a high quality automotive wax - making sure that it does not contain abrasives.

Why doesn't my old water heater work as well as it used to?

This is usually due to a sediment buildup in your tank. As water heaters grow older, they accumulate sediment and lime deposits. If these deposits are not removed periodically, the sediment will create a barrier between the burner and the water, greatly reducing the water heater's performance level. This results in an increase in the amount of fuel required to deliver hot water.

What is meant by a "pressure balancing" shower faucet?

A pressure balancing shower faucet senses fluctuations in hot or cold water pressure, caused by actions such as flushing toilets or starting dishwashers. A pressure balancing valve compensates for these fluctuations, keeping the water temperature constant and comfortable.

Water and Gas Lines

Location and repair of leaks, replacement of faulty lines, installation of new lines, and rerouting.

Is a clogged toilet caused by a blocked trap or drainpipe?

A clog can occur for multiple different reasons. A clogged trap likely has debris in it, while a drainpipe could be leaky or malfunctioning.

How do I shut off the water to my home?

Check your valve. It’s usually in the basement or on an outside wall in a utility area of the house. You can turn it off by turning it clockwise, which will cut off the water supply for the entire house.

How often should I upgrade my plumbing fixtures?

Generally, every 10-12 years is a good time to upgrade your water heater. Drain lines, toilets, and pipes should last 20-40 years if installed correctly. However, if you’re experiencing any issues, it’s best to act immediately to minimize any potential damage.

Why is my shower pressure so weak?

A clogged shower head is usually the source of weak shower pressure. Sometimes, the culprit is a leaky valve. If you’re not sure, be sure to contact us so we can assess the situation for you.

How do I fix a clogged bathtub and sink drain?

Loose hair, soap remnants, or hair ties could be the problem. Use a pair of pliers to remove any excess gunk from your bathtub and sink. If your drain clogs persistently, be sure to get in touch with us for a comprehensive inspection.

How do I unclog a toilet?

In the event of a clogged toilet, a plunger is your best bet. Hot water and dishwater detergent can also help with a small clog. If neither of those methods works, it may be best to leave it to a professional like ourselves to unclog it.

What should I do if I have a plumbing emergency?

In the event of a plumbing emergency, you should contact an emergency plumber like ourselves immediately. Reach out to us, and we’ll give you some over-the-phone guidance while we’re on our way to your location.

Why is my toilet always running?

A broken toilet flapper or chain could very well be the source of the issue. If you suspect that your toilet is always running, get it looked at now, because excess water could mean dozens of gallons of wasted water a day.

How can I get an estimate?

Getting an estimate is easy. All you have to do is give us a call at (215) 612-0500. We’ll be happy to offer an over-the-phone estimate, or set up an in-person assessment to determine a more accurate price.

Contact us now to get a free estimate
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